Refund policy

At Zyraa Tales, every piece is crafted with love, care, and a lot of sparkle ✨ - and honestly, we don’t think it’ll disappoint you.

Because our jewellery is carefully picked and quality-checked before dispatch, we do not offer returns or exchanges at this time.

We truly encourage you to review product details and descriptions carefully before placing your order. If you need help choosing, we’re always happy to assist before you buy!

Need Help? We’re Here 💌

If your order arrives with any concerns or you need assistance with product care, please write to us at:

care.zyraatales@gmail.com

We’re always happy to guide you on:

• Product care tips

• Styling suggestions

• Minor concerns or clarifications

• Any genuine issue with your order

While we may not offer returns, we promise responsive support and fair solutions wherever possible.

Damaged or Incorrect Item

If you happen to receive a damaged or incorrect product (rare, but we’re human!), please email us within 48 hours of delivery at:

care.zyraatales@gmail.com

Include:

• Your order number

• Clear unboxing video (mandatory)

• Clear photos of the item

While we do not offer returns, replacements, or refunds, we will review your concern and provide guidance or clarification where applicable.

Please note:

• Minor variations in color, finish, or texture are natural characteristics of any and all jewellery.

• Concerns raised without an unboxing video may not be eligible for review.